Returns Policy

 

If you change your mind on a product, no problem, we offer a no quibble returns policy. You may return unwanted items to us for credit.

 

Breakages and shortages must be notified with 3 working days to our customer services department. Items must returned be in perfect condition, in their original packaging and within 10 working days from delivery. 

Special order or bespoke items may not be returned unless they are faulty.

This does not affect your statutory rights.

Should you need to return an item, please contact us as soon as possible on 0131 554 6448 or email sales@otcltd.co.uk 

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